Terms of service

The present General Terms and Conditions are designed to regulate the relations between Bebe Donna Ltd, UIC 205228223, with headquarters and address of management: Sofia, 3, Alexander Fol Str., email: info@lovedbebe.com, website : lovedbebe.com, hereinafter referred to as “Bebe Donna”, and the customers and users of the e-commerce platform lovedbebe.com, hereinafter referred to as the “Shop”.

By uploading and using the lovedbebe.com website with the associated hyperlinks as well as by buying products from the store, you fully accept and undertake to abide by these Terms and Conditions.

 

USE THE SHOP

lovedbebe.com is an e-commerce platform available at the Internet www.lovedbebe.com, through which you have the ability to create a Store Profile; View products and Store related information related to them to purchase the products in the store, signing contracts with Bebe Donna for purchase and sale; to receive information about new products offered by Bebe Donna in the Store; to establish contact with Bebe Donna through the means of communication available in the platform; exercise your right of withdrawal under the Consumer Protection Act.

The main features of each product are described on the product presentation page.

 

Upon purchase, you sign with Bebe Donna a Purchase Agreement and pay them a fee for the delivered products under the terms and conditions set out in the Platform and these General Terms and Conditions. The fee is in the amount of the price announced in the platform. All prices listed in the Shop are incl. VAT.

 

The delivery price is determined separately from the price of the products in the platform when the order is made, according to the tariffs of the Bulgarian courier company.

 

As a user, you are obliged to provide accurate information and data necessary for the processing and execution of your purchase by the Shop.

 

Bebe Donna organizes the delivery of the products you have requested, in accordance with the terms and conditions stated in the platform, and guarantees your rights provided by law in the framework of good faith, the criteria and conditions adopted in the practice, consumer or commercial law.

 

Bebe Donna is entitled at any time and without notice to make changes to published products and prices without owing to prior notification to users. All such amendments shall take effect upon their publication on the Store’s website. You are required to pay the price that was current at the time of the order.

DELIVERY AND PAYMENT

The delivery of purchased products from the store is made by courier company Bulpost to your address or to an office of the courier company on the territory of the Republic of Bulgaria. Delivery takes place within two to five business days. In case of delay of delivery due to extraordinary circumstances, you will be informed by e-mail or other means of communication provided by you.

For delivery outside the territory of the Republic of Bulgaria, please write to info@lovedbebe.com.

The payment of the products is done by the Bulk Post courier service in cash upon receipt of the delivery. The products are sent to you for review before payment. The cost of delivery is calculated separately from the price of the product from the Store during the order’s formulation and before finalization.

RETURNS

Every customer has the right to cancel their purchase. Purchases can be returned for a full refund, minus shipping charges, within 28 days from delivery date.

Any goods returned must be returned in their original packaging, in the condition in which you received them, shall neither have been used, nor have suffered any damage. If the goods are damaged in any way, “Bebe Donna” Ltd. has the right to reduce the amount of the refund in accordance to the condition of the returned goods. The refund will be made right after we receive the returned goods.We do not refund the cost of the return postage.

Please contact us within 48 hours of receiving your order, so we can discuss a return.

You can use our contact form or our email: info@lovedbebe.com, stating your order number and the nature of the problem.

Packages sent back without a prior email will not be accepted.

If you have any questions, don’t hesitate to contact us.

 

CONFIDENTIALITY

In order to purchase products from the Store, users submit personal information. This information is under the protection of the Personal Data Protection Act. The store uses personal information to improve the services it offers. The information you submit is only used to fulfill your order and is not shared with third parties.

 

If you are subscribed to our newsletter but wish to opt out of your subscription, you can cancel it at any time, if you wish.

 

POLICY CONCERNING THE USE OF THE HOOK

Hook is a small file that wants permission to be hosted on your computer’s hard drive. Once you have given your consent, the file is added and the hook helps analyze internet traffic or tells you when you visit a particular site. Thanks to cookies, Internet applications respond to you as an individual. The Internet application can customize its operations to suit your needs, likes or dislikes by collecting and storing your preferences.

 

We use 3 groups of cookies: WordPress cookie, Woocommerce cookie and Google Analytics cookie.

 

When entering wordpress, it uses hooks to store your identity verification data. After entering wordpress sets a hook, indicating that you are logged in and who you are for most of the interface usage. WordPress sets up a few more cookies. The end number is your individual user ID from the user database table. This is used to customize your view of the administrative interface and eventually the interface of the main site.

 

Woocommerce cookies allow the online store to function properly.

 

The “Google Analytics” cookies provide us with information about the visitor’s usage patterns on our site. Thanks to them we confirm and count the number of visitors and see how they move when they use it. This helps us to improve the way our site works, for example by making sure that users have found what they are looking for. The visitor remains anonymous.

 

INTELLECTUAL PROPERTY

The images, trademarks, logos and texts used in the platform are owned by Bebe Donna and are copyrighted. The content and information on this website is not subject to forfeiture and treatment without the express written consent of Bebe Donna.