Product return policies


Every customer has the right to cancel their purchase. Purchases can be returned for a full refund, minus shipping charges, within 14 days from delivery date.  Any   goods   returned   must   be   returned   in   their   original   packaging,   in   the condition in which you received them, shall neither have been used, nor have suffered any damage. If the goods are damaged in any way, Bebe Donna LTD has the right to reduce the amount of the refund in accordance to the condition of the returned goods. The refund will be made 24 hours or in the first business day after we receive the returned goods, as this happens through bank account, which is provided by the customer. 

*Bebe Donna LTD is not responsible for incorrectly provided bank account by a client.

We do not refund the cost of the return postage.

Please contact our Customer Services within 48 hours of receiving your order, so we can discuss a return.

You can use our contact form or our email:, stating your order number and the nature of the problem.

Packages sent back without a prior email will not be accepted.

If you have any questions, don’t hesitate to contact us.